[rt-users] Autoreply with password

wajdi wajdi.othmaniyah at gmail.com
Tue Jan 19 04:14:22 EST 2016

When i configure my templaite to autoreply when create a ticket it's ok but
the autoreply comme in the subject of the email not in the body please what
can I do this (the text come in the body of the email).

Notice : here the code of auto reply

Subject: AutoReply: {$Ticket->Subject}





 This message has been automatically generated in response to the

 creation of a helpdesk call:




 a summary of which appears below.


 There is no need to reply to this message right now. Your ticket has been

  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string

 in the subject line of all future correspondence about this issue.



 *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;



 if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

     (!$Transaction->CreatorObj->Privileged) &&

     ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')

     ) {




         my $user = RT::User->new($RT::SystemUser);


         my ($stat, $pass) = $user->SetRandomPassword();




         if (!$stat) {

                 $OUT .=


 "An internal error has occurred. RT was not able to set a password for you.

 Please contact your local RT administrator for assistance.";






 $OUT .= "

 You can check the current status and history of your requests at:






 When prompted, enter the following username and password:



         Username: ".$user->Name."

         Password: ".$pass."







                         Thank you.









-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160119/7da38685/attachment.htm>

More information about the rt-users mailing list