[rt-users] sort tickets in queue by email (Dumitru Catalin

Dumitru Catalin d.i.catalin at gmail.com
Tue Jan 26 09:25:12 EST 2016


Thank you but i solved the problem, the call to rt-mailgate was not correct.

În lun., 25 ian. 2016 la 20:13, Ram <ram0502 at gmail.com> a scris:

> Show the calls to rt-mailgate from your configuration file(s).
>
>
>
> On Sat, Jan 23, 2016 at 11:51 PM, Dumitru Catalin <d.i.catalin at gmail.com>
> wrote:
>
>> Yes, i use rt-mailgate and postfix, and i set the corresponding alias in
>> /etc/aliases
>>
>> În sâm., 23 ian. 2016 la 21:08, Ram <ram0502 at gmail.com> a scris:
>>
>>> From: Dumitru Catalin <d.i.catalin at gmail.com>
>>>> To: "rt-users at lists.bestpractical.com"
>>>>         <rt-users at lists.bestpractical.com>
>>>> Subject: [rt-users] sort tickets in queue by email
>>>> Message-ID:
>>>>         <
>>>> CAMQS9gh3re5iNCnsqpS9J9Cu8H-nS-6Kw4M_+5c-RtRvzwhFFA at mail.gmail.com>
>>>> Content-Type: text/plain; charset="utf-8"
>>>>
>>>> Hello,
>>>>
>>>>
>>>> I set replay address and comment address for a queue. All tickets sent
>>>> to
>>>> this address I want to be inserted in that queue, but the system try to
>>>> create the ticket in General queue.
>>>>
>>>> I need some advice, how can I sort the ticket in queue by address
>>>> specified
>>>> for that queue.
>>>>
>>>>
>>> If you are using rt-mailgate make sure for those email addresses to
>>> specify the right queue name with "--queue queuename"
>>>
>>
>
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