[rt-users] sort tickets in queue by email (Dumitru Catalin

Ram ram0502 at gmail.com
Mon Jan 25 13:12:57 EST 2016


Show the calls to rt-mailgate from your configuration file(s).



On Sat, Jan 23, 2016 at 11:51 PM, Dumitru Catalin <d.i.catalin at gmail.com>
wrote:

> Yes, i use rt-mailgate and postfix, and i set the corresponding alias in
> /etc/aliases
>
> În sâm., 23 ian. 2016 la 21:08, Ram <ram0502 at gmail.com> a scris:
>
>> From: Dumitru Catalin <d.i.catalin at gmail.com>
>>> To: "rt-users at lists.bestpractical.com"
>>>         <rt-users at lists.bestpractical.com>
>>> Subject: [rt-users] sort tickets in queue by email
>>> Message-ID:
>>>         <
>>> CAMQS9gh3re5iNCnsqpS9J9Cu8H-nS-6Kw4M_+5c-RtRvzwhFFA at mail.gmail.com>
>>> Content-Type: text/plain; charset="utf-8"
>>>
>>> Hello,
>>>
>>>
>>> I set replay address and comment address for a queue. All tickets sent to
>>> this address I want to be inserted in that queue, but the system try to
>>> create the ticket in General queue.
>>>
>>> I need some advice, how can I sort the ticket in queue by address
>>> specified
>>> for that queue.
>>>
>>>
>> If you are using rt-mailgate make sure for those email addresses to
>> specify the right queue name with "--queue queuename"
>>
>
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