[rt-users] View dashboard of another user who's searches depend on __CurrentUser__

[Woody - Wild Thing Safaris]

Hi,

Another option would be  "LastUpdatedByGroup" in a similar fashion to 
OwnerGroup - though it looks like OwnerGroup is for Roles, and 
LastUpdatedBy isn't a Role i don't think.

w.

On 25/01/16 20:29, Woody - Wild Thing Safaris wrote:
> HI Sally,
>
> Thanks for your input.
>
> My overall goal is to make it easy for another team member to take 
> over another's work while they are away. Since each person is using 
> the same dashboard all based on __CurrentUser__, only someone logged 
> in as user X can see user X's tickets.
>
> Your idea of using OwnerGroup has given me an idea of a possible 
> solution  - I create an identical dashboard but based on OwnerGroup 
> and not __CurrentUser__ where OwnerGroup = "holiday" and if someone is 
> away, I add them to the group holiday, in which case their tickets 
> will be visible in that dashboard.
>
> Where it's going to fail though is with the LastUpdated != 
> "__CurrentUser__"
> I can't replace that __CurrentUser__ with OwnerGroup. It would need to 
> be '__privileged__ ' or LastUpdated = '__Requestor__' or something, or 
> i list all the users of the queue in a long LastUpdated != "fred" AND 
> Lastupdated !="jane" etc.
>
> thanks for the inspiration and if you have any ideas about the 
> LastUpdated - that would be great!
>
> w.
>
> On 21/01/16 16:43, Sally Ainsley wrote:
>> Hi Woody
>>
>> Not sure what your overall goal is however I have put our staff into 
>> GROUPS based on the teams they are in.
>>
>> We then have searches that are for _CurrentUser_ as well as other 
>> searches that are based on OWNERGROUP = xxxxx.
>>
>> We then have saved searches visible to each GROUP so that they can 
>> see tickets assigned to their team - this means that if a member of 
>> staff if off others in that team can pick up the work.  Works well 
>> when team managers are away also.
>>
>> Not sure if this helps
>>
>> Sally
>>
>> Sally Ainsley
>>
>> -----Original Message-----
>> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On 
>> Behalf Of Woody - Wild Thing Safaris
>> Sent: 21 January 2016 12:48
>> To:rt-users at lists.bestpractical.com
>> Subject: [rt-users] View dashboard of another user who's searches 
>> depend on __CurrentUser__
>>
>> Hi all,
>>
>> I have a dashboard, in which there are searches that depend on 
>> __CurrentUser__, so each user that accesses the dashboard can only 
>> see tickets owned by them.
>>
>> If someone is away, i would like someone else to be able to see the 
>> dashboard of the absent person. I don't want to give them the absent 
>> user's login, nor do i want to create searches for each user that are 
>> hardwired to their username.
>>
>> Something likewww.myrt.com/dashboards/12345/Dashname/Username would 
>> do the job whereby __CurrentUser__ is replaced by "Username" and not 
>> the person who's actually logged in.
>>
>> I can see in lib/RT/Tickets.pm in sub _parser the line
>>
>>           # replace __CurrentUser__ with id
>>           $value = $self->CurrentUser->id if $value eq 
>> '__CurrentUser__';
>>
>> and in lib/RT/Search/Simple.pm
>>
>> sub HandleOwner     {
>>       if (!$_[2] and $_[1] eq "me") {
>>           return owner => "Owner.id = '__CurrentUser__'";
>>       }
>>       elsif (!$_[2] and $_[1] =~ /\w+@\w+/) {
>>           return owner => "Owner.EmailAddress = '$_[1]'";
>>       } else {
>>           return owner => "Owner = '$_[1]'";
>>       }
>> }
>>
>> So i think that a hack is needed somewhere there, and when the url is 
>> parsed the extra username field assigned to a variable that can be 
>> used in those subs. I can't find however where sub HandleOwner is 
>> called from since that's the only time it appears in the code!
>>
>> Does this sound like a sensible way of going about it, or can anyone 
>> think of a better solution, or know of an existing one?
>>
>> thanks in advance
>>
>> Woody.
>>
>

-- 

-----------------------

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

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