[rt-users] Queue drop down list not being populated for users other than root

Matt Zagrabelny mzagrabe at d.umn.edu
Wed Jan 27 15:38:06 EST 2016

On Wed, Jan 27, 2016 at 2:23 PM, Joseph Mays <mays at win.net> wrote:
> I have a new installation of rt42 that I am setting up under FreeBSD. Setup
> and install went seamlessly, but there is a problem.
> I set it up and created a user. When I first logged in as that user, the
> “General” default queue was showing up in queue ticket creation for the
> users.
> I was getting the cross reference error because I was starting at the
> command line running port 8080. I fixed that in the config, logging in
> again, I noticed that the queue dropdown list was no longer being populated
> in quick ticket creation. The field was blank. No “General” queue and
> nothing in the drop down list. I logged out, logged in as root, and there it
> was. I added a queue to the list, logged back in as user, no list,
> completely empty. Back as root, both items were in the list again.
> I out the config item that was causing the cross reference error, but it did
> not fix the problem. Now it doesn’t matter whether or not it’s set, the
> queue list is not being populated when I am logged in as a user. All the
> queue entries are there when I log in as the rt root user though.
> Of course, the obvious conclusion is that it has nothing to do with that
> setting, something else is causing the problem, but I have no idea what that
> might be.

Your regular user may not have the permissions to see the queue.


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