[rt-users] Managing custom roles at ticket and queue level

aniket tripathy aniket.tripathy at gmail.com
Wed Jul 6 07:00:32 EDT 2016


Hi All,


In our organizations, we are using RT 4.4 to host around 20 queues.
1. We have created a staff group for each of the queues, who will be
responsible for looking into the tickets.

Since this group has the same permissions across all queues, I am wondering
if we can create a STAFF custom-role(*multi value*) and apply it to all
queues and assign the permissions globally for this new Role. If yes,
further I would like to automate applying this role whenever a queue is
newly created.

One more doubt, how can we make this role unavailable at the ticket level

2. Is there any way I can make a multi-value custom role visible at the
ticket level but not at the queue level. (the way "Owner" role works, it is
single valued role though)?

Thanks in Advance!!!

Aniket
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