[rt-users] Custom fields in transaction

[Jim Brandt]

Each scrip has a stage that is set as part of the configuration through 
the web UI. You should be able to find it on the Applies to tab when 
configuring the scrip. By default, it will be set to Normal. To get the 
scrip to run at the end in batch mode, you need to set that to Batch and 
save the scrip.

On 7/1/16 10:29 PM, Nilesh wrote:
> Can you provide some example?
> On the wiki I saw some scrip which was testing the return value of
> TransactionBatch method, but now after doing that I don't see the log.
>
> In custom action commit code:
>
> my $batch = $self->TicketObj->TransactionBatch;
> if($batch) {
> RT::Logger->info("transaction batch");
> RT::Logger->info("Field Value: " . $self->TransactionObj-
>> FirstCustomFieldValue('Product'));
> }
>
> --
> Nilesh
>
> On 01-Jul-2016 10:52 pm, "Jim Brandt" <jbrandt at bestpractical.com>
> wrote:
>
> On 6/30/16 11:41 PM, Nilesh wrote:
>> Hi,
>>
>> I'm trying to assign the ticket to a queue based on a transaction
>> custom field, but I am unable to fetch the custom field in my scrip.
>>
>> Scrip details:
>> Condition: On correspond
>> Action: User defined
>> Template: Blank
>>
>> Custom condition:
>> 1;
>>
>> Custom action preparation code:
>> 1;
>>
>> Custom action commit code:
>> my $queueName = $self->TicketObj->QueueObj->Name;
>> RT::Logger->info("Queue name: $queueName");
>>
>> my $trans = $self->TransactionObj;
>> RT::Logger->info($trans->FirstCustomFieldValue("Product"));
>>
>> ------------------
>>
>> The method FirstCustomFieldValue returns empty even though the value
>> is
>> set in form submission.
>>
>> All the stuff I found on Google are about custom fields in tickets,
>> seems nobody uses transaction custom fields?
>>
>> I'm using RT 4.4.0.
>>
>>
>
> If you are submitting the value for Product in the same update, the On
> Correspond transaction may run before the value is committed, so it's
> not there yet. Try moving the scrip to Batch stage rather than Normal.
> Batch runs at the end, so the value should be set.
>
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