[rt-users] Custom fields in transaction

[Nilesh]

For some reason I didn't see that option first when I wrote this message or
it seemed to be absent. The problem is solved now, scrapped the idea of
classifying by custom field and instead using regex to search inside
subject & content.

On Wed, Jul 6, 2016 at 5:56 PM, Jim Brandt <jbrandt at bestpractical.com>
wrote:

> Each scrip has a stage that is set as part of the configuration through
> the web UI. You should be able to find it on the Applies to tab when
> configuring the scrip. By default, it will be set to Normal. To get the
> scrip to run at the end in batch mode, you need to set that to Batch and
> save the scrip.
>
>
> On 7/1/16 10:29 PM, Nilesh wrote:
>
>> Can you provide some example?
>> On the wiki I saw some scrip which was testing the return value of
>> TransactionBatch method, but now after doing that I don't see the log.
>>
>> In custom action commit code:
>>
>> my $batch = $self->TicketObj->TransactionBatch;
>> if($batch) {
>> RT::Logger->info("transaction batch");
>> RT::Logger->info("Field Value: " . $self->TransactionObj-
>>
>>> FirstCustomFieldValue('Product'));
>>>
>> }
>>
>> --
>> Nilesh
>>
>> On 01-Jul-2016 10:52 pm, "Jim Brandt" <jbrandt at bestpractical.com>
>> wrote:
>>
>> On 6/30/16 11:41 PM, Nilesh wrote:
>>
>>> Hi,
>>>
>>> I'm trying to assign the ticket to a queue based on a transaction
>>> custom field, but I am unable to fetch the custom field in my scrip.
>>>
>>> Scrip details:
>>> Condition: On correspond
>>> Action: User defined
>>> Template: Blank
>>>
>>> Custom condition:
>>> 1;
>>>
>>> Custom action preparation code:
>>> 1;
>>>
>>> Custom action commit code:
>>> my $queueName = $self->TicketObj->QueueObj->Name;
>>> RT::Logger->info("Queue name: $queueName");
>>>
>>> my $trans = $self->TransactionObj;
>>> RT::Logger->info($trans->FirstCustomFieldValue("Product"));
>>>
>>> ------------------
>>>
>>> The method FirstCustomFieldValue returns empty even though the value
>>> is
>>> set in form submission.
>>>
>>> All the stuff I found on Google are about custom fields in tickets,
>>> seems nobody uses transaction custom fields?
>>>
>>> I'm using RT 4.4.0.
>>>
>>>
>>>
>> If you are submitting the value for Product in the same update, the On
>> Correspond transaction may run before the value is committed, so it's
>> not there yet. Try moving the scrip to Batch stage rather than Normal.
>> Batch runs at the end, so the value should be set.
>>
>> ---------
>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>> * Los Angeles - September, 2016
>>
>>
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