[rt-users] Assign/limit ticket ownership to queue users

Jim Brandt jbrandt at bestpractical.com
Mon Jul 11 09:05:36 EDT 2016

On 7/10/16 7:53 PM, Tom Robinson wrote:
> Hi,
> I'm trying to assign/limit ticket ownership to groups of users for specific queues.
> What I'd like to see in the ownership drop-down menu is just the users that have been granted access
> to the queue. What I see now is all privileged users in the drop down. How can I limit this?
> Also, is it possible to assign ownership to non-privileged users?

Ownership is controlled by the "Own tickets" right (OwnTicket), so to 
remove extra users you'll need to track down how they are getting that 
right and remove it. Likely it's assigned to the Privileged role right 
now based on your description.

And you can assign that same right to non-privileged users, but it's a 
little odd since they won't be able to see the full ticket via the web 
UI. If you're going down the road of allowing non-privileged users to 
own tickets, it might be better to create a group, make them privileged, 
and give them very limited access.

> Kind regards,
> Tom
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016

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