[rt-users] Searching ticket subjects

[Kenneth Marshall]

On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
> I don't think that's going to help me.
> Let me give you a scenario:
> 
> Person A sends a mail to my queue with B and C in CC. RT sends autoreply to
> all of them. Then B thinks there should be something added so he replies to
> A's mail instead of autoreply mail.
> Now I have 2 different tickets created for the same subject by A and B.
> 

Hi Nilesh,

The 2nd Email should include an In-Reply-To: header that can be used
to link it to the 1st Email's ticket.

Regards,
Ken