[rt-users] Searching ticket subjects

Kenneth Marshall ktm at rice.edu
Tue Jul 12 09:28:25 EDT 2016

On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
> I don't think that's going to help me.
> Let me give you a scenario:
> Person A sends a mail to my queue with B and C in CC. RT sends autoreply to
> all of them. Then B thinks there should be something added so he replies to
> A's mail instead of autoreply mail.
> Now I have 2 different tickets created for the same subject by A and B.

Hi Nilesh,

The 2nd Email should include an In-Reply-To: header that can be used
to link it to the 1st Email's ticket.


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