[rt-users] Searching ticket subjects

[Nilesh]

On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall <ktm at rice.edu> wrote:

> On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
> > I don't think that's going to help me.
> > Let me give you a scenario:
> >
> > Person A sends a mail to my queue with B and C in CC. RT sends autoreply
> to
> > all of them. Then B thinks there should be something added so he replies
> to
> > A's mail instead of autoreply mail.
> > Now I have 2 different tickets created for the same subject by A and B.
> >
>
> Hi Nilesh,
>
> The 2nd Email should include an In-Reply-To: header that can be used
> to link it to the 1st Email's ticket.
>
> Regards,
> Ken
>

Does the default RT strip that off? Because I'm not seeing in one recent
duplicate created in the manner I described.
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