[rt-users] Default requestor for linked / child tickets

Emmanuel Lacour elacour at easter-eggs.com
Tue Jul 26 07:09:09 EDT 2016

Le 26/07/2016 à 12:32, Reinhold Pescoller a écrit :
> Hi All,
> I have this question. Default rt sets for a new linked ticket (depend on
> or child ticket ) as requestor the requestor of the parent ticket. I
> would like to set the owner email address as requestor for the new child
> ticket.
> Where can I change this behavior?

use the following callback (example, untested):


  $$Clone->{Requestors} = $CloneTicketObj->OwnerObj->EmailAddress;
  $ARGSRef => undef
  $Clone => undef
  $CloneTicketObj => undef

you have to customize it to your needs and add error checking (what if
there is no owner or if owner has no email address, ...)

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