[rt-users] Default requestor for linked / child tickets

[Emmanuel Lacour]

Le 28/07/2016 à 09:23, Reinhold Pescoller a écrit :
> 
>>>
>> it should works (it works here). What version of RT are you using. Can
>> you send me the full error log?
>>
>>
>> I see that your callback is named "MassageCloneArgs". Is this a typo in
>> this email, there is no "Args" at the end.
>>
>>
>>
>>
> I use version 4.4.0.
> 
> In my Create.html i found this name:
> 
> $m->callback( CallbackName => 'MassageCloneArgs', ARGSRef => $clone,
> Queue => $Queue );
> 
> 
>

I see, I used a self made callback:


$m->callback( CallbackName => "MassageClone", Clone => \$clone,
CloneTicketObj => $CloneTicketObj, ARGSRef => \%ARGS );


Which pass the original ticketobj, so with the new standard
MassageCloneArgs, the code should looks like:


<%init>
   my $CloneTicketObj = LoadTicket( $$DECODED_ARGS{'CloneTicket'} );
   $$ARGSRef{Requestors} = $CloneTicketObj->OwnerObj->EmailAddress;
</%init>
<%args>
   $ARGSRef => undef
</%args>


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