[rt-users] Add an existing field to Action=Respond interface

[Vibha Mullick]

I finally got to this email. Would you know of any FAQ that explains the
steps to add an extension?



I have an /rt/local/plugin directory ; Don’t know what to do from there.



*From:* G. Dawson [mailto:gd250 at hermes.cam.ac.uk] *On Behalf Of *Gareth
Dawson
*Sent:* Monday, May 23, 2016 4:40 AM
*To:* 'Vibha Mullick'
*Subject:* RE: [rt-users] Add an existing field to Action=Respond interface



There is an extension for adding queue to the update screen:

http://requesttracker.wikia.com/wiki/Extension_-_Queue_Change_On_Update



and one to add custom fields:

http://requesttracker.wikia.com/wiki/DisplayCustomFieldsOnTicketUpdatePage



Gareth





*From:* rt-users [mailto:rt-users-bounces at lists.bestpractical.com
<rt-users-bounces at lists.bestpractical.com>] *On Behalf Of *Vibha Mullick
*Sent:* 20 May 2016 19:50
*To:* rt-users at lists.bestpractical.com
*Subject:* [rt-users] Add an existing field to Action=Respond interface



In the UI of resolving and updating tickets, on the right hand side you get
a

little box titled Ticket and Transaction with the following options:



Update Type;

Status;

Owner;

Worked.



Is it possible to expand this box and have extra updated options in

there such as ‘Queue’?
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