[rt-users] Send email when a ticket is deleted?

[Emmanuel Lacour]

Le 08/06/2016 18:01, Omen Wild a écrit :
> Is there an easy way to have RT send an email when a ticket is deleted?
> We get some spam to our queues and it would be nice to know if someone
> already deleted it.
> 


You have to write a custom condition scrip like (untested):



return 1 if ( $self->TransactionObj->Type eq 'Status' &&
$self->TransactionObj->NewValue eq 'deleted' );

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