[rt-users] Send email when a ticket is deleted?

Omen Wild omen at ucdavis.edu
Thu Jun 9 18:28:13 EDT 2016


Quoting Emmanuel Lacour <elacour at easter-eggs.com> on Thu, Jun 09 10:50:
>
> You have to write a custom condition scrip like (untested):
> 
> return 1 if ( $self->TransactionObj->Type eq 'Status' &&
> $self->TransactionObj->NewValue eq 'deleted' );

So ... not easy. Thanks, I'll dig into that if I get some time.

-- 
Omen Wild
Systems Administrator
Physics



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