[rt-users] Escaping '<' and '>' in comments/replies and canned responses.

[Todd Wade]

On 6/7/16 3:05 PM, Barton Chittenden wrote:
> Any further thoughts on this? I'm trying to create canned responses that
> involve changes to XML configuration files, and all of the tags end up
> empty.

What version are you on?

I just pasted some xml in to the ticket content field, created the 
ticket, and hit reply on that transaction and it seems to be working as 
expected:

http://i.imgur.com/6OqivFd.png

This is on 4.4-trunk

Regards,