[rt-users] Escaping '<' and '>' in comments/replies and canned responses.

[Barton Chittenden]

On Fri, Apr 22, 2016 at 1:27 PM, Barton Chittenden <
barton at bywatersolutions.com> wrote:

> In a further twist, html entities display correctly on the "Article
> Display" page, but when the canned response is actually *used*, I see
> html entities in the reply editor... but if I include text like <foo>,
> 'foo' is removed in the reply editor... I have no way of including
> something that looks like an xml tag in a canned response.
>
>
Any further thoughts on this? I'm trying to create canned responses that
involve changes to XML configuration files, and all of the tags end up
empty.
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