[rt-users] Ticket-overview

[Emmanuel Lacour]

Le 16/06/2016 à 13:07, Joel Bergmark a écrit :
> Hi
> 
>  
> 
> Is there an existing way or new way to create a ticket overview similar
> to RT-at-a-glance where one can list all users owned tickets stats like:
> 
>  
> 
> Status          Open          Stalled
> 
> FooUser         10                  15
> 
> Foo2User         1                  20
> 


you just have to make a search of

you just have to make a search of all stalled/or/open tickets, Then
click on Chart and use a group by Owner And Status, save this chart.
After this you will see the saved chart available in the "RT at a
glance" config tab.

Or you can write a dedicated component in local/html/Elements/ and
expose it through  $HomepageComponents so it can be configured on RT at
a glance.