[rt-users] Ticket-overview

[Joel Bergmark]

Awesome! Thank you for the information, I have completely missed the Chart functions :-)

BR /Joel

-----Ursprungligt meddelande-----
Från: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] För Emmanuel Lacour
Skickat: den 16 juni 2016 15:01
Till: rt-users at lists.bestpractical.com
Ämne: Re: [rt-users] Ticket-overview

Le 16/06/2016 à 13:07, Joel Bergmark a écrit :
> Hi
> 
>  
> 
> Is there an existing way or new way to create a ticket overview 
> similar to RT-at-a-glance where one can list all users owned tickets stats like:
> 
>  
> 
> Status          Open          Stalled
> 
> FooUser         10                  15
> 
> Foo2User         1                  20
> 


you just have to make a search of

you just have to make a search of all stalled/or/open tickets, Then click on Chart and use a group by Owner And Status, save this chart.
After this you will see the saved chart available in the "RT at a glance" config tab.

Or you can write a dedicated component in local/html/Elements/ and expose it through  $HomepageComponents so it can be configured on RT at a glance.

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