[rt-users] url encoding

[Christian Loos]

OK, my fault ;-)

Change

my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',

to this (note the 's')

my $query_string = $HTML::Mason::Commands::m->scomp('/Elements/QueryString',

and this

https://umbc.co1.qualtrics.com/SE/?{'$query_string'}

should be this (no quotes)

https://umbc.co1.qualtrics.com/SE/?{$query_string}

Chris

Am 22.06.2016 um 12:40 schrieb Joe Kirby:
> Thank you both.
> 
> It does do a great job of translating however it does not seem the field
> is actually available for the command line
> 
> Here is the full template and then the email result. Am I missing a
> comma or something?
> 
> TEMPLATE--------
> RT-Attach-Message: Yes
> Subject:  {$Ticket->Subject} [RESOLVED]
> 
> R e s o l u t i o n:
> = = = = = = = = = = = = = = = = = = =  
> 
> {$Transaction->Content()}
> _________________________________________
> 
> If you agree your issue is resolved, please give us feedback on your
> experience by completing a brief satisfaction survey: 
> 
> {
> my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>    SID           => 'SV_4IbNK0n1unOaIEB',
>    groupid       => 'BSG',
>    ticketid      => $Ticket->Id,
>    ticketowner   => $Ticket->OwnerObj->EmailAddress,
>    customeremail => $Ticket->RequestorAddresses,
>    ticketsubject => $Ticket->Subject,
> );
> }
> https://umbc.co1.qualtrics.com/SE/?{'$query_string'}
> 
> 
> If you believe your issue has not been resolved, please respond to this
> message, which will reopen your ticket. Note: A full record of your
> request can be found at:  
> 
> Ticket <URL:
> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
> 
> Thank You
> ——————————
> 
> Email result from TEMPLATE
> 
> R e s o l u t i o n:
> = = = = = = = = = = = = = = = = = = =  
> 
> This transaction appears to have no content
> _________________________________________
> 
> If you agree your issue is resolved, please give us feedback on your
> experience by completing a brief satisfaction survey: 
> 
> SID=SV_4IbNK0n1unOaIEB&customeremail=jkirby%40umbc.edu
> <http://40umbc.edu>&groupid=BSG&ticketid=706954&ticketsubject=Test%20Case%23%201234
> https://umbc.co1.qualtrics.com/SE/?$query_string
> 
> 
> If you believe your issue has not been resolved, please respond to this
> message, which will reopen your ticket. Note: A full record of your
> request can be found at:  
> 
> Ticket <URL: https://rt.umbc.edu/Ticket/Display.html?id=706954 >
> 
> Thank You
> 
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT) 
> Support Response -   http://www.umbc.edu/doit 
> Administration 627
> Office - 410-455-3020 
> Email - kirby at umbc.edu <mailto:kirby at umbc.edu>
> 
>> On Jun 22, 2016, at 5:12 AM, Christian Loos <cloos at netcologne.de
>> <mailto:cloos at netcologne.de>> wrote:
>>
>> Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
>>> Nice idea, but is $m available in RT templates (never tried) ?
>>
>> You are right, you must replace line
>>
>> my $query_string = $m->comp('/Elements/QueryString',
>>
>> with
>>
>> my $query_string =
>> $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>>
>> Chris
> 

-- 
Christian Loos

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