[rt-users] error "could not find component" - upgrading to 4.4.0

[Hugo Escobar]

nevermind,

the problem was solved by updating /Ticket/Update.html

Thanks

On Mon, Jun 27, 2016 at 1:16 PM, Hugo Escobar <hescobar at afslc.com> wrote:

> Hi,
>
> We are upgrading from 4.2.9 to 4.4.0
>
> The error in the attached image results when attempting to upgrade a
> ticket,
>
> url:
> http://ticket/Ticket/Update.html?Action=Respond&DefaultStatus=rejected&id=833
>
> Remarks:
> 1.- A file with the same name exists in another location:
>
> $ find . -name 'ShowSimplifiedRecipients'
> ./share/html/Helpers/ShowSimplifiedRecipients
>
> $ ls -l Helpers/ShowSimplifiedRecipients
> -rw-r--r-- 1 root bin 6277 Jun 20 14:15 Helpers/ShowSimplifiedRecipients
>
> 2.- No error messages or any clue in log files about what could be
> happening
>
> 3.- There is no customization of such component in 'local/html'
>
>
> [image: Inline image 1]
>
> Any help will be appreciated
>
> --
> Regards,
>
> Hugo Escobar
>
> <http://www.associationfinancialservices.com/>
>
> 4770 Biscayne Blvd, Ste 700
> Miami, FL 33137
>
> main: 305.677.0022
> support: 305.921.4620
> email: hescobar at afslc.com
>
> Follow us on Facebook and Linked-In
> <http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864>
>    <http://www.linkedin.com/companies/1006276>
>
> NOTICE: This email and any attachment to this email may contain
> confidential information. If you are not the intended recipient, you must
> not review, retransmit, convert to hard copy, photocopy, use or disseminate
> this email or any attachments to it. If you have received this email in
> error, please notify us immediately by return email and delete this
> message. Please note that if this email contains a forwarded message or is
> a reply to a prior message, some or all of the contents of this message or
> any attachments may not have been produced by our firm. *As our firm may
> be deemed a debt collector, if your payment is in default, we may be
> attempting to collect a debt on behalf of the association, and any
> information obtained may be used for that purpose.*
>



-- 
Regards,

Hugo Escobar

<http://www.associationfinancialservices.com/>

4770 Biscayne Blvd, Ste 700
Miami, FL 33137

main: 305.677.0022
support: 305.921.4620
email: hescobar at afslc.com

Follow us on Facebook and Linked-In
<http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864>
<http://www.linkedin.com/companies/1006276>

NOTICE: This email and any attachment to this email may contain
confidential information. If you are not the intended recipient, you must
not review, retransmit, convert to hard copy, photocopy, use or disseminate
this email or any attachments to it. If you have received this email in
error, please notify us immediately by return email and delete this
message. Please note that if this email contains a forwarded message or is
a reply to a prior message, some or all of the contents of this message or
any attachments may not have been produced by our firm. *As our firm may be
deemed a debt collector, if your payment is in default, we may be
attempting to collect a debt on behalf of the association, and any
information obtained may be used for that purpose.*
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160627/4ea81a19/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: linkedin-24x24.png
Type: image/png
Size: 875 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160627/4ea81a19/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: facebook-24x24.png
Type: image/png
Size: 814 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160627/4ea81a19/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: AFS_logo.png
Type: image/png
Size: 3183 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160627/4ea81a19/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: upgrade-to-4.4.0-component-not-found_06272016.jpg
Type: image/jpeg
Size: 45789 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160627/4ea81a19/attachment.jpg>