[rt-users] Fwd: RT Not Sending Email

Boris Epstein borepstein at gmail.com
Wed Mar 2 08:40:34 EST 2016


Hello Roger,

I am not sure that is it but have you checked that you are using a valid
"from" address?

Cheers,

Boris.

On Tue, Mar 1, 2016 at 5:31 PM, Roger Dooley <dooley at wolfram.com> wrote:

> Hello,
>
> I was wondering if someone could shed some light as to how to get RT to
> send
> out email.
>
> Here's what I've done so far:
> * Upgrade machine is CentOS 7 (apache, mariadb, and postfix)
> * installed RT 4.4 (previous 3.8.8)
> * transferred database to new machine
> * upgraded database
> * configured aliases for new machine for testing
> * RT web interface working for upgrade
> * sending email to new machine adds tickets
> * verified RT_SiteConfig.pm directives were updated
>
> What is not working from upgrade:
> * auto assigning user for certain queues via custom Scrip
> * RT not sending emails to Admin CCs...from the debug logs, I can't find
> any
> instance of RT calling SendEmail.pm (Scrips don't seem to be running even
> though they are in the database and I can view them from the web
> interface).
> * can send email from command line of the server
> * tried setting $MailCommand to 'mbox'...no file when trying to forward a
> ticket or reply
>
> What am I missing?
>
>
> ---------
> RT 4.4 and RTIR Training Sessions (
> http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
>
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