[rt-users] Populate articles with data from a ticket (variables)?

Dion Gullotta Dion.Gullotta at faredge.com.au
Mon Mar 7 18:57:10 EST 2016


Is there any way to populate an article with selected data from a ticket? For example an article that says “Dear, <customername>” can you have a variable in there that pulls the Requestor Displayed Name or similar from the ticket when you insert the article?

It doesn’t look like this is possible but I’m just checking.

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