[rt-users] Populate articles with data from a ticket (variables)?

Jim Brandt jbrandt at bestpractical.com
Fri Mar 11 14:01:56 EST 2016


Hi Dion,

You could take a look at this extension, which processes articles like 
templates:

https://metacpan.org/pod/RT::Extension::ArticleTemplates

Jim

On 3/7/16 6:57 PM, Dion Gullotta wrote:
>
> Hi,
>
> Is there any way to populate an article with selected data from a 
> ticket? For example an article that says “Dear, <customername>” can 
> you have a variable in there that pulls the Requestor Displayed Name 
> or similar from the ticket when you insert the article?
>
> It doesn’t look like this is possible but I’m just checking.
>
> Cheers,
>
> Dion
>
>
>
> ---------
> RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016

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