[rt-users] ExternalAuth and differences between WEB and Email interface RT 4.2

Flynn, Timothy timothy-flynn at uiowa.edu
Mon Mar 14 16:39:25 EDT 2016

I'm running into a bit of a snag with ExternalAuth and the Email gateway.  I have AutoCreateNonExternalUsers set to 0 as I don't want to create accounts for non validated emails.  I am trying to send RT tickets via email to RT where the from email is a local account in RT.  The address is valid on that machine but RT tries to validate the user via LDAP which is fine.  RT states it cannot create the user but the user already exists as a local RT user so it should not need to be created.  In the web interface I can login with that user and it works fine.  Why doesn't the email interface fail back to local accounts in the same way?  I've been looking for a setting to allow this without opening the floodgates for all non LDAP verified emails.  I just want the local accounts to be allowed.

Timothy Flynn
Senior Applications Developer
University of Iowa Hospitals and Clinics
200 Hawkins Dr BT1000GH
Iowa City, IA 52242-1052
Phone: 319-384-9077

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