[rt-users] RT with Office 365 Outlook

Bryon Baker bbaker at copesan.com
Tue Mar 15 09:42:25 EDT 2016

We have converted to Office 365, I have setup one use with an E1 license at a cost of about $10 a month.  The mailbox has folders setup and rules for sorting into those folders.  With Postfix and scripts the folder will dictate what queue is used for the ticket creation.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:bbaker at copesan.com>
"Servicing North America with Local Care"

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Donny Brooks
Sent: Monday, March 14, 2016 6:55 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT with Office 365 Outlook

We recently migrated from in house Postfix to hosted Office365 Outlook/exchange. I have been trying to figure out how to get RT to work with this setup but the only way I can see to do this is to "burn" a license or 4. With each one costing us around $20/month I would rather not do this. Has anyone successfully gotten RT to work with O365 without multiple email accounts? I was wondering if it could be done with "shared mailboxes" since I found the following instructions on accessing a shared mailbox via IMAP:

Exchange Configuration:

  USER EMAIL: user at maindomain.com
  PASSWORD: password

  SHARED MAILBOX: shared at anotherdomain.com      (could also be @domain.com, of course)
  SHARED MAILBOX ALIAS: shared-mailbox

  Note: Please make sure to create the UNIQUE alias always with the mailbox, because it creates the user [alias]@maindomain.com. In this case shared-mailbox at maindomain.com

Settings for IMAP Configuration:

  EMAIL ADDRESS: shared at anotherdomain.com (shared mailbox)

  IMAP SERVER: outlook.office365.com
  SMTP SERVER: smtp.office365.com

  USERNAME: user at maindomain.com\shared-mailbox  (user\shared mailbox alias)
  PASSWORD: password (user's password)


  USERNAME: user at maindomain.com  (users email)
  PASSWORD: password (user's password)

It has been a long time since I have delved into the bowels of RT. It has been that rock solid for us. So any and all help is much appreciated.

Donny B.

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