[rt-users] RT worklfow with approvers, chosen from list

Jim Brandt jbrandt at bestpractical.com
Mon Mar 21 09:22:00 EDT 2016

Looks like that line has $Ticket{TOP} rather than $Tickets{'TOP'} like 
the others. The quotes shouldn't matter, but the missing 's' definitely 

On 3/21/16 6:25 AM, zux wrote:
> Hi,
> i have been trying to create a workflow, i'll try to describe it here:
> User A from group HR creates a new ticket in queue "New employee".
> User A chooses a value from a custom field called "Manager", this is a 
> "Select one value" custom field with a drop down.
> The values in custom field "Manager" are usernames of managers.
> Now i would like to create an approval ticket, with owner - custom 
> field "Manager" value.
> I have tried, without success, this code in template:
> ===Create-Ticket: Jauns Darbinieks
> Subject: New employee  {$Tickets{'TOP'}->Subject}
> Depended-On-By: {$Tickets{'TOP'}->Id}
> Queue: ___Approvals
> Type: approval
> Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
> I get this error:
> Owner: Can't call method "FirstCustomFieldValue" on an undefined value 
> at template line 6.
> How do i correctly forward the value of that custom field?
> The question also relates to the next part of my workflow. After the 
> manager approves the ticket, i would like to create 2-3 more tickets. 
> And each one of them would need to get some custom fields from the 
> parent ticket (but not all)
> something like this - It would get a ticket with the username and what 
> computer should be given
> security would also get a ticket with info about access restrictions
> accounting would get some other info, that security and it should not 
> be able to see
> How do i correctly forward these custom fields to children tickets?
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