[rt-users] RT worklfow with approvers, chosen from list

[zux]

Thanks, this worked like a charm. Can't believe I spent almost a day 
dancing around this...

Is there a way I can create 3 more children tickets after the approval 
and transfer some of the custom fields to those child tickets?

On 2016.03.21. 15:22, Jim Brandt wrote:
> Looks like that line has $Ticket{TOP} rather than $Tickets{'TOP'} like 
> the others. The quotes shouldn't matter, but the missing 's' 
> definitely does.
>
> On 3/21/16 6:25 AM, zux wrote:
>> Hi,
>> i have been trying to create a workflow, i'll try to describe it here:
>> User A from group HR creates a new ticket in queue "New employee".
>> User A chooses a value from a custom field called "Manager", this is 
>> a "Select one value" custom field with a drop down.
>> The values in custom field "Manager" are usernames of managers.
>> Now i would like to create an approval ticket, with owner - custom 
>> field "Manager" value.
>>
>> I have tried, without success, this code in template:
>>
>> ===Create-Ticket: Jauns Darbinieks
>> Subject: New employee  {$Tickets{'TOP'}->Subject}
>> Depended-On-By: {$Tickets{'TOP'}->Id}
>> Queue: ___Approvals
>> Type: approval
>> Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
>>
>> I get this error:
>> Owner: Can't call method "FirstCustomFieldValue" on an undefined 
>> value at template line 6.
>>
>> How do i correctly forward the value of that custom field?
>>
>> The question also relates to the next part of my workflow. After the 
>> manager approves the ticket, i would like to create 2-3 more tickets. 
>> And each one of them would need to get some custom fields from the 
>> parent ticket (but not all)
>> something like this - It would get a ticket with the username and 
>> what computer should be given
>> security would also get a ticket with info about access restrictions
>> accounting would get some other info, that security and it should not 
>> be able to see
>>
>> How do i correctly forward these custom fields to children tickets?
>> ---------
>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>> * Washington DC - May 23 & 24, 2016
>
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016