[rt-users] Fwd: Re: RT worklfow with approvers, chosen from list

zux zux at pie-dabas.net
Mon Mar 21 10:23:18 EDT 2016


Sorry, accidentally answered to Martin privately.



-------- Forwarded Message --------
Subject: 	Re: [rt-users] RT worklfow with approvers, chosen from list
Date: 	Mon, 21 Mar 2016 13:58:18 +0200
From: 	zux <zux at pie-dabas.net>
To: 	martin.wheldon at greenhills-it.co.uk



Hi, sorry if i'm missing something simple here.
I tried your suggestions
this

my $cf = $Ticket{TOP}->LoadCustomFieldByIdentifier("Manager");

gave me an error when saving template:

Couldn't compile template codeblock 'TOP': Bareword "TOP" not allowed
while "strict subs" in use at template line 2

So I tried adding {}

$cf = {$Ticket{TOP}->LoadCustomFieldByIdentifier("Manager")};

this one I could save, bet when creating a ticket, it gave this error in
log:

[10174] [Mon Mar 21 11:53:36 2016] [debug]: Workflow: yielding $cf =
Can't call method "LoadCustomFieldByIdentifier" on an undefined value at
template line 1.

Am i missing something?

Thanks


On 2016.03.21. 13:08, Martin Wheldon wrote:
> Hi Janus,
>
> Details of how to do this can be found in the documentation:
>
> https://docs.bestpractical.com/rt/4.4.0/RT/Ticket.html#LoadCustomFieldByIdentifier
>
>
> You need to load the custom field before accessing its value,
> something like the following should work. Not tested I'm afraid.
>
> my $cf = $Ticket{TOP}->LoadCustomFieldByIdentifier("Manager");
> Owner: {$Ticket{TOP}}->FirstCustomFieldValue($cf->Name)}
>
>
> Best Regards
>
> Martin
>
> On 2016-03-21 10:25, zux wrote:
>> Hi,
>> i have been trying to create a workflow, i'll try to describe it here:
>> User A from group HR creates a new ticket in queue "New employee".
>> User A chooses a value from a custom field called "Manager", this is a
>> "Select one value" custom field with a drop down.
>> The values in custom field "Manager" are usernames of managers.
>> Now i would like to create an approval ticket, with owner - custom
>> field "Manager" value.
>>
>> I have tried, without success, this code in template:
>>
>> ===Create-Ticket: Jauns Darbinieks
>> Subject: New employee  {$Tickets{'TOP'}->Subject}
>> Depended-On-By: {$Tickets{'TOP'}->Id}
>> Queue: ___Approvals
>> Type: approval
>> Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
>>
>> I get this error:
>> Owner: Can't call method "FirstCustomFieldValue" on an undefined value
>> at template line 6.
>>
>> How do i correctly forward the value of that custom field?
>>
>> The question also relates to the next part of my workflow. After the
>> manager approves the ticket, i would like to create 2-3 more tickets.
>> And each one of them would need to get some custom fields from the
>> parent ticket (but not all)
>> something like this - It would get a ticket with the username and what
>> computer should be given
>> security would also get a ticket with info about access restrictions
>> accounting would get some other info, that security and it should not
>> be able to see
>>
>> How do i correctly forward these custom fields to children tickets?
>> ---------
>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>> * Washington DC - May 23 & 24, 2016
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016



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