[rt-users] Replying to the same ticket at same time.

Jesse Maseto jesse at bywatersolutions.com
Mon Mar 21 15:09:56 EDT 2016

Scenario: Two different employees are working on and replying to the same
ticket at the same time.

Is there a way to send a notification that this ticket has already been
replied to before the second reply is sent? or while the second employee
has the ticket open?

Thank you for your help.

-Jesse Maseto

Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
Jesse at bywatersolutions.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20160321/b65909e5/attachment.html>

More information about the rt-users mailing list