[rt-users] Attachments don't reach database for one user

Dustin Graves dustin at bestpractical.com
Thu Mar 24 19:49:26 EDT 2016


Hi Chanel,

I have tested this locally and it appears to me that all attachments should be broken for unprivileged users using the SelfService UI. This is a result of the changes made in 4.4.0 to attachments.

I have created a patch for this that appears to fix this problem. You will find that patch attached. This will be fixed in 4.4.1.

Thank you,
Dustin




> On Mar 24, 2016, at 6:09 PM, Chanel Wheeler <Chanel.Wheeler at yavapai.us> wrote:
> 
> All other unprivileged users can attach files.
> 
> chanel
> 
> From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dustin Graves
> Sent: Thursday, March 24, 2016 3:09 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Attachments don't reach database for one user
> 
> Hi Chanel,
> 
> On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <Chanel.Wheeler at yavapai.us <mailto:Chanel.Wheeler at yavapai.us>> wrote:
> 
> Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect.
> 
> Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally?
> 
> I will take a look at this again with the Self-Service interface in mind.
> 
> 
> chanel
> Thank you,
> Dustin

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