[rt-users] Attachments don't reach database for one user

Chanel Wheeler Chanel.Wheeler at yavapai.us
Thu Mar 24 18:09:49 EDT 2016

All other unprivileged users can attach files.


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dustin Graves
Sent: Thursday, March 24, 2016 3:09 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Attachments don't reach database for one user

Hi Chanel,

On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <Chanel.Wheeler at yavapai.us<mailto:Chanel.Wheeler at yavapai.us>> wrote:

Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect.

Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally?

I will take a look at this again with the Self-Service interface in mind.

Thank you,
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