[rt-users] disable url links in ticket history

user1437 at QET.BE user1437 at QET.BE
Fri Mar 25 05:33:58 EDT 2016

Hi all, 

Does anyone know if it is possible, or a good way to go to disable the links in the ticket history.
I clarify:
We get a lot of tickets where people send us phishing mails they received or mails containing a possible malicious url to analyse.
What we like to do is implement something that those urls in the history are "not clickable” so that nobody of the first line handlers can incidentally get infected.

kind regards, 


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