[rt-users] User not getting the webpath in links

[Luke Hopkins]

Has anyone encountered this issue before?  Am I not providing enough 
information to make the issue clear?

On 24/03/2016 17:25, Luke Hopkins wrote:
>
> I recently upgraded my database from 4.0.4 to 4.4.0.  Everything works
> fine except for one user who doesn't get the right links. Whenever the
> user clicks on a queue all tickets have the format:
>
> '  <b><a href="/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
>
> while every other user has the correct format of:
>
> '<b><a
> href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
>
> This cause the user to get a 503 whenever they click a link because the
> WebPath is missing.
>
> I can change the format but it always reverts back when I leave the
> query.  How do I get this to get the correct format each time.
>
> Every other user gets the correct links.
>
> Luke
>
>
>
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