[rt-users] Created new Template

delions jaco.van.leeuwen at certhon.com
Mon May 2 08:51:56 EDT 2016

I created a new template and added this new template to the script: 'On
Resolve "Notify Requestors'.
When I make a ticket with the root account and when I close it the template
The Requestor gets the information which is in the new template by email,
whithout typing the email of the requestor.
Now when I create a ticket with my own account and close it, no mail is sent
to the Requestor at all.
How is this possible?
What am I doing wrong?

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