[rt-users] Created new Template
jaco.van.leeuwen at certhon.com
Mon May 2 08:51:56 EDT 2016
I created a new template and added this new template to the script: 'On
Resolve "Notify Requestors'.
When I make a ticket with the root account and when I close it the template
The Requestor gets the information which is in the new template by email,
whithout typing the email of the requestor.
Now when I create a ticket with my own account and close it, no mail is sent
to the Requestor at all.
How is this possible?
What am I doing wrong?
View this message in context: http://requesttracker.8502.n7.nabble.com/Created-new-Template-tp61814.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
More information about the rt-users