[rt-users] mail header use by RT

[Albert Shih]

Hi everyone.

I got some issue about reply mail, some answer (to a mail come from RT) create a new ticket instead
to be merge to the original ticket.

I would like to known which header is use by RT to see it's a new mail or a
old ticket.

I find in a mail header

  References: <RT-Ticket-***@obspm.fr>
  Message-ID: <rt-********@obspm.fr>
  X-RT-Loop-Prevention: support.obspm.fr
  X-RT-Ticket: support.obspm.fr #28939
  X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/)
  X-RT-Originator: some.one at obspm.fr

Are they all be used or only X-RT-Ticket is used ?

Regards.

JAS




--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
lun 2 mai 2016 16:04:13 CEST