[rt-users] RT CLI login

Dave Florek dave.a.florek at gmail.com
Wed May 4 13:00:38 EDT 2016


Good afternoon,

Thanks for the response. I'm not seeing the .rtrc file in my home
directory. I added the username, password and URL via environment variables
and I'm now receiving the following new error message:

Server error: Can't connect to <RT site ip address:>:443 (certificate
verify failed)

                      (500)


On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves <dustin at bestpractical.com>
wrote:

> Hi Dave,
>
> There are two ways to authenticate for the RT CLI.
>
> The first is environment variables RTUSER and RTPASSWD
>
> The second is an RT Config file .rtrc in your user’s home directory:
>
> server http://your.rt4.installation
> user your.rtusername
> passwd your rt password
>
>
> I would verify that you can login to RT with your credentials before using
> the CLI if you have doubts as to their validity. You can use any user with
> the CLI, but you will be limited by their permissions. Generally it is
> recommended to make a user specifically for use with the CLI so you can
> grant only the permissions that you need.
>
> You can take a look at the wiki here for more information:
> http://requesttracker.wikia.com/wiki/CLI
>
> Thank you,
> Dustin
>
> On Apr 29, 2016, at 1:20 PM, Dave Florek <dave.a.florek at gmail.com> wrote:
>
> Hi,
>
> I'm trying to use RT CLI to issue several commands however it asks for a
> password and none of the ones I initially generated are working. Does the
> rt cli program use the root password to work? I get an error (302) found
> each time I attempt a login.
>
> Sincerely,
> ---------
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
>
>
>
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