[rt-users] Fwd: RT CLI login

[Dave Florek]

Hi,

So, I created the .rtrc file as requested but I'm still receiving the
following:

rt: Server error: Can't connect to localhost:443 (certificate verify
failed) (500)

How do I allow the RT CLI program to accept https connection certificates
and/or what would be the easiest way to drop https to login via RTCLI?

Thanks,

On Mon, May 9, 2016 at 2:26 PM, Dave Florek <dave.a.florek at gmail.com> wrote:

>
> ---------- Forwarded message ----------
> From: Dave Florek <dave.a.florek at gmail.com>
> Date: Wed, May 4, 2016 at 1:00 PM
> Subject: Re: [rt-users] RT CLI login
> To: Dustin Graves <dustin at bestpractical.com>
> Cc: rt-users at lists.bestpractical.com
>
>
> Good afternoon,
>
> Thanks for the response. I'm not seeing the .rtrc file in my home
> directory. I added the username, password and URL via environment variables
> and I'm now receiving the following new error message:
>
> Server error: Can't connect to <RT site ip address:>:443 (certificate
> verify failed)
>
>                       (500)
>
>
> On Fri, Apr 29, 2016 at 2:02 PM, Dustin Graves <dustin at bestpractical.com>
> wrote:
>
>> Hi Dave,
>>
>> There are two ways to authenticate for the RT CLI.
>>
>> The first is environment variables RTUSER and RTPASSWD
>>
>> The second is an RT Config file .rtrc in your user’s home directory:
>>
>> server http://your.rt4.installation
>> user your.rtusername
>> passwd your rt password
>>
>>
>> I would verify that you can login to RT with your credentials before
>> using the CLI if you have doubts as to their validity. You can use any user
>> with the CLI, but you will be limited by their permissions. Generally it is
>> recommended to make a user specifically for use with the CLI so you can
>> grant only the permissions that you need.
>>
>> You can take a look at the wiki here for more information:
>> http://requesttracker.wikia.com/wiki/CLI
>>
>> Thank you,
>> Dustin
>>
>> On Apr 29, 2016, at 1:20 PM, Dave Florek <dave.a.florek at gmail.com> wrote:
>>
>> Hi,
>>
>> I'm trying to use RT CLI to issue several commands however it asks for a
>> password and none of the ones I initially generated are working. Does the
>> rt cli program use the root password to work? I get an error (302) found
>> each time I attempt a login.
>>
>> Sincerely,
>> ---------
>> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
>> * Washington DC - May 23 & 24, 2016
>>
>>
>>
>
>
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