[rt-users] RT4 Install on Centos7+Internal Server Error

Yanni y.goudetsidis at mail.cryst.bbk.ac.uk
Mon May 9 11:36:18 EDT 2016

Hello again

Still fighting with setting up RT4. I have now deleted the previous RT 
installation and started again.
I have put all command outputs in pastebin.com so that my email is small 
as much as possible and hopefully easy to read. When you can please see 
below the steps I have taken.

1. Run ./configure with no parameters, so all defaults are set.
     Output: http://pastebin.com/enH70WCS

2. 'make testdeps' outputs: All dependencies have been found

3. 'make install' outputs: Congratulations. RT is now installed.

4. RT_SiteConfig.pm here: http://pastebin.com/NseuCusS

5. Run 'make initialize-database' with error: ERROR: Can't create 
database 'rt4db'; database exists

6. I went with mod_fcgid and added 'FcgidMaxRequestLen 1073741824' to: 

7. Added these lines in my httpd.conf. (Apache version: 2.4.6)

     Listen 8000

   <VirtualHost *:8000>
         ### Optional apache logs for RT
         # Ensure that your log rotation scripts know about these files
         # ErrorLog /opt/rt4/var/log/apache2.error
         # TransferLog /opt/rt4/var/log/apache2.access
         # LogLevel debug

         AddDefaultCharset UTF-8

         ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/

         DocumentRoot "/opt/rt4/share/html"
         <Location />

                 Require all granted

             Options +ExecCGI
             AddHandler fcgid-script fcgi

8. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal 
Server Error

9. Apache Error_log file says:

     RT couldn't load RT config file /opt/rt4/etc/RT_Config.pm as:
     user: apache
     group: apache
     The file is owned by user root and group rt.

10. chown apache:apache RT_Config.pm
       chown apache:apache RT_SiteConfig.pm

11. Visited http://jimmy.ad.biosci.ac.uk:8000 but I get: 500 Internal 
Server Error

12. Apache Error_log file says: http://pastebin.com/9xUwHNDZ

13. SELINUX and firewall are disabled

Any help/suggestions please let me know.
Many thanks

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