[rt-users] Finding queue priority in script?
martin.wheldon at greenhills-it.co.uk
Wed Nov 2 05:18:23 EDT 2016
Sorry that should be DefaultValue, not SetDefaultValue.
Should read the question more closely :(
On 2016-11-02 09:10, Martin Wheldon wrote:
> Hi Alex,
> The file below contains a example of how to set the default values for
> a queue.
> Looks like the SetDefaultValue method for Queues isn't documented or a
> least I haven't found where, which seems odd
> as I've always found RT to be very well documented.
> Best Regards
> On 2016-11-01 21:50, Alex Hall wrote:
>> Hi all,
>> It hit me the other day that instead of trying to move the priority
>> field out of the details view, I could simply make a custom field for
>> priority, then set it in a script on ticket creation.
>> I see in the docs how to set a ticket's priority, but is there a way
>> to get a queue's priority values (initial and maximum)? All our queues
>> will likely share priority settings, so I'm not too worried about
>> this, but I would prefer to base things off a given queue's settings
>> if possible. The docs for Queue objects mention nothing about
>> priority, which seems like an odd ommition. Thanks for any
>> Alex Hall
>> Automatic Distributors, IT department
>> ahall at autodist.com
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> * Los Angeles - Q1 2017
> RT 4.4 and RTIR training sessions, and a new workshop day!
> * Los Angeles - Q1 2017
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