[rt-users] Finding queue priority in script?

[Martin Wheldon]

Hi Alex,

The file below contains a example of how to set the default values for a 
queue.

share/html/Admin/Queues/DefaultValues.html

Looks like the SetDefaultValue method for Queues isn't documented or a 
least I haven't found where, which seems odd
as I've always found RT to be very well documented.

Best Regards

Martin

On 2016-11-01 21:50, Alex Hall wrote:
> Hi all,
> It hit me the other day that instead of trying to move the priority
> field out of the details view, I could simply make a custom field for
> priority, then set it in a script on ticket creation.
> 
> I see in the docs how to set a ticket's priority, but is there a way
> to get a queue's priority values (initial and maximum)? All our queues
> will likely share priority settings, so I'm not too worried about
> this, but I would prefer to base things off a given queue's settings
> if possible. The docs for Queue objects mention nothing about
> priority, which seems like an odd ommition. Thanks for any
> suggestions.
> 
> --
> 
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
> 
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