[rt-users] modifying SelfService

Alex Hall ahall at autodist.com
Fri Nov 4 10:30:19 EDT 2016


I'd also add that you may want to not touch the files in the share
directory. You may have a reason for doing it this way that I missed in
your message, but generally, RT likes you to copy these files and then
modify the copies. This is called an "overlay".
https://rt-wiki.bestpractical.com/wiki/CustomizingWithOverlays

You'll want to copy any files you want to change into
[rt_home]/local/html/[original path]. Modify those files, clear your Mason
cache, restart your server, and your changes will take effect. The
advantage is not only that you have the original file, but that you can
revert to it simply by renaming or erasing your modified version.

To change share/html/Tickets/Elements/ShowPriority, for instance, you'd do:

cd /opt/rt4/local
mkdir html
cd html
mkdir Tickets
cd Tickets
mkdir Elements
cd Elements
cp /opt/rt4/share/html/Tickets/Elements/ShowPriority .

You now have a copy of ShowPriority that you can modify as much as you want.

On Fri, Nov 4, 2016 at 9:46 AM, Matt Zagrabelny <mzagrabe at d.umn.edu> wrote:

> Heya,
>
>
> On Fri, Nov 4, 2016 at 8:10 AM, Stehlík Tomáš <stehlik at oaza-net.cz> wrote:
> > Hello,
> >
> >
> >
> > I have one stupid question – I am trying modify SelfService portal but i
> am
> > facing that changes into html files are not affecting on the pages.
> >
> >
> >
> > For example, modifying
> >
> >
> >
> > /opt/rt4/share/html/SelfService/Elements/MyRequests
> >
> >
> >
> > I tried to change
> >
> >
> >
> > my $Query = "( Watcher.id = $id )";
> >
> >
> >
> > to
> >
> >
> >
> > my $Query = "( Watcher.id = 2 )";
> >
> >
> >
> > (to just see what happens)
> >
> >
> >
> > And it’s still same (it shows me only my tickets). Even when I change
>
> You probably need to clear your mason cache:
>
> sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete
> sudo service apache2 restart
>
> -m
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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