[rt-users] modifying SelfService

[Stehlík Tomáš]

Thank you, it works like a charm. 

May I have another question? Is it possible to modify SelfService to user see tickets where is "CC" but not requestor? I've read

https://rt-wiki.bestpractical.com/wiki/OnCreateSetDeptHeadCc

But it seems that patch on bottom of page is for some older version of RT, i am using latest. Thank you.

TS

-----Original Message-----
From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu] 
Sent: Friday, November 4, 2016 2:46 PM
To: Stehlík Tomáš <stehlik at oaza-net.cz>
Cc: rt-users <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] modifying SelfService

Heya,


On Fri, Nov 4, 2016 at 8:10 AM, Stehlík Tomáš <stehlik at oaza-net.cz> wrote:
> Hello,
>
>
>
> I have one stupid question – I am trying modify SelfService portal but 
> i am facing that changes into html files are not affecting on the pages.
>
>
>
> For example, modifying
>
>
>
> /opt/rt4/share/html/SelfService/Elements/MyRequests
>
>
>
> I tried to change
>
>
>
> my $Query = "( Watcher.id = $id )";
>
>
>
> to
>
>
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> my $Query = "( Watcher.id = 2 )";
>
>
>
> (to just see what happens)
>
>
>
> And it’s still same (it shows me only my tickets). Even when I change

You probably need to clear your mason cache:

sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete sudo service apache2 restart

-m