[rt-users] Searching ticket content?

[Martin Wheldon]

Hi Alex,

I'm guessing you are looking for full text indexing, further details can 
be found here:

https://docs.bestpractical.com/rt/4.4.1/full_text_indexing.html

Best Regards

Martin

On 2016-11-07 13:57, Alex Hall wrote:
> Hello list,
> Some users at work are wondering if they can search ticket contents?
> There's no way in the search builder, but I know I can plug any SQL I
> want to into the advanced search. Even if I knew the SQL to use,
> though, that's only a saved search for that string. Could I somehow
> offer users a way to search for a string they enter when they're ready
> to search? I don't want to expose the actual SQL query, as there's too
> much chance of a misplaced punctuation mark or mistyped character
> causing errors. Thanks.
> 
> --
> 
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
> 
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