[rt-users] Searching ticket content?
ktm at rice.edu
Mon Nov 7 09:16:06 EST 2016
On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote:
> Hello list,
> Some users at work are wondering if they can search ticket contents?
> There's no way in the search builder, but I know I can plug any SQL I want
> to into the advanced search. Even if I knew the SQL to use, though, that's
> only a saved search for that string. Could I somehow offer users a way to
> search for a string they enter when they're ready to search? I don't want
> to expose the actual SQL query, as there's too much chance of a misplaced
> punctuation mark or mistyped character causing errors. Thanks.
> Alex Hall
> Automatic Distributors, IT department
> ahall at autodist.com
In advanced search, you select 'Content' and the the items to search
for. Does that not work for you?
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