[rt-users] Searching ticket content?

[Alex Hall]

Hi all,
That 'subject' dropdown has content-type, but not just content. Is there a
setting I've missed?

On Mon, Nov 7, 2016 at 9:16 AM, Kenneth Marshall <ktm at rice.edu> wrote:

> On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote:
> > Hello list,
> > Some users at work are wondering if they can search ticket contents?
> > There's no way in the search builder, but I know I can plug any SQL I
> want
> > to into the advanced search. Even if I knew the SQL to use, though,
> that's
> > only a saved search for that string. Could I somehow offer users a way to
> > search for a string they enter when they're ready to search? I don't want
> > to expose the actual SQL query, as there's too much chance of a misplaced
> > punctuation mark or mistyped character causing errors. Thanks.
> >
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ahall at autodist.com
>
>
> Hi Alex,
>
> In advanced search, you select 'Content' and the the items to search
> for. Does that not work for you?
>
> Regards,
> Ken
>



-- 
Alex Hall
Automatic Distributors, IT department
ahall at autodist.com
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