[rt-users] Different signature per queue

[Emmanuel Lacour]

Le 08/11/2016 à 11:18, John Angel a écrit :
> Trying to make different signature per queue. Don't want to use templates
> but $SignatureAboveQuote.
>


Here I use the callback
rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the
following content:


<%INIT>
# Use queue template "Signature" as signature if any, overwise, use the
currentuser's one
if ( $id ) {
       my $SystemTicket = RT::Ticket->new( $RT::SystemUser );
       $SystemTicket->Load( $id );
       my $QueueSignature = RT::Template->new( $RT::SystemUser );
       my ($val, $msg) = $QueueSignature->LoadQueueTemplate( Queue =>
$SystemTicket->QueueObj->Id, Name => 'Signature' );
       if ( $val && $QueueSignature->Content ) {
               my ($queue_signature, ) =
$QueueSignature->_ParseContent(TicketObj => $SystemTicket);
               $queue_signature =~ s!^\s*Content-Type\s*:\s+(.*)\s*$!!mi;
               my $ContentType = $1 || ' text/plain';
               if ( $ContentType eq 'text/html' ) {
                       $$SignatureRef = "-- <br />" . $queue_signature;
               } else {
                       $$SignatureRef = "-- \n" . $queue_signature;
               }
       } else {
               $RT::Logger->info("Unable to load queue template
signature: $msg");
       }
}
</%INIT>
<%ARGS>
$SignatureRef => undef
$id => undef
</%ARGS>


you need to setup a template named "Signature" on queue where you wan't
queue signature, then the above code will use this signature in place of
user one.

If you don't wan't to use a template, you can use above code as example
to access ticket queue name.

(it's on RT 4.2, but should work on 4.4)