[rt-users] Mapping users of a particular LDAP database to a specific queue

[Martin Wheldon]

Hi Maneesh,

> We have a requirement of mapping users of a particular LDAP database
> to a specific queue.

Just to clarify your first statement, do you require a particular set of 
user accounts stored in LDAP
to only have access to one or more queues?

If that is the case then this can be achieved using a combination of the 
External Authentication and LDAPimport
functionality, documentation can be found here:

   https://docs.bestpractical.com/rt/4.4.1/authentication.html
   https://docs.bestpractical.com/rt/4.4.1/RT/LDAPImport.html

The External Auth handles user import, but you need LDAP Import to 
create the groups, these groups can either by static
groups or dynamically created using a LDAP search filter.

Then all you need to do is assign the correct perms for the group and 
apply it to the queue.

Sorry to describe at such a high level, but the authentication system is 
very flexible and with that comes
a little complexity.

Hope that helps.

Best Regards

Martin

On 2016-11-09 12:30, Maneesh Kumar wrote:
> Hello members,
> 
> We have a requirement of mapping users of a particular LDAP database
> to a specific queue. This is required to enable users to have access
> to a specific queue rather than all queues. The access need to be
> enabled for creation of tickets and thereafter for listing his/her
> open and closed tickets.
> 
> Please let me know if this is possible and steps to meet this 
> requirement.
> 
> 
> Maneesh Kumar
> 
> 
> National PARAM Supercomputing Facility
> 
> HPC Infrastructure and Ecosystem Group
> Centre for Development of Advanced Computing
> 
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