[rt-users] Scrip condition not for Reminders

[Martin Wheldon]

Your very welcome :)

Martin

On 2016-11-11 16:38, Tobias W. wrote:
> Hi Martin,
> 
> thank you for your tip.
> 
> Now works fine!
> 
> Thank you and Best Regards,
> 
> Tobi
> 
> -------------------------
> 
> VON: Martin Wheldon <martin.wheldon at greenhills-it.co.uk>
> GESENDET: Freitag, 11. November 2016 12:31
> AN: Tobias W.
> CC: rt-users at lists.bestpractical.com
> BETREFF: Re: [rt-users] Scrip condition not for Reminders
> 
> Hi Tobi,
> 
> A ticket object has a type method that will return a string when
> called:
>     https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Type1 [1]
> 
> Something like the following should help:
> 
> if ( $self->TicketObj->Type ne 'reminder ) {
>     $self->TicketObj->SetStatus('open');
> }
> 
> Best Regards
> 
> Martin
> 
> On 2016-11-11 08:01, Tobias W. wrote:
>> Hello,
>> 
>> We use a RT scrip to check on close if a Custom filed is empty. If
> the
>> Custom field  is empty, the script reopens the ticket.
>> 
>> Condition:  On Resolved
>> 
>> Custom action preparation code:
>> if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
>> $self->TicketObj->SetStatus('open');
>> }else{
>> $self->TicketObj->AddCustomFieldValue(
>>                     Field => 'FieldName',
>>                     Value => 'true');
>> }
>> 
>> Now we have a problem with the reminders: When I close a reminder
> the
>> scrip reopen it.
>> 
>> Is there a way to prevent this?
>> 
>> Thank you,
>> Tobi
>> 
>> ---------
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training [2]
>> * Los Angeles - January 9-11 2017
> 
> 
> Links:
> ------
> [1] https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Type1
> [2] https://bestpractical.com/training